Rules
We offer a 2-day return policy, which means you have 2 days from the date of receipt to initiate a return. Customer provides return shipping.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, you need to contact us at info@retouchegroup.com or +971504581164. It is highly recommended that you create a customer account for a more streamlined service. You can create your customer account at: accounts.retouchegroup.com/
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.
You can always contact us for any return questions at info@retouchegroup.com or +971504581164.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Fees
Please note that all returns/refunds are subject to restocking processing fees that are 3.0% up to 5.0% deducted automatically from the provided payment method.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. If more than 30 business days have passed since we’ve approved your return, please contact us at info@retouchegroup.com or +971504581164.
